We had came to Thunderbird in the past for service on other Harley's and Joaquin is a friend of ours. We then decided to buy our first brand new Harley (FYI I had been looking at this exact street glide special for a few months). Needless to say Joaquin did an amazing job as well as all the sales team. Since then we have added exhaust and several other options to our Street Glide and the service and parts department have also been amazing. Thank you Joaquin and all the staff at ThunderBird Harley

I cannot say enough wonderful things about my experience. I was on the womens freedom ride and broke down right outside of town with major engine problems, they went above and beyond to get me home to Oklahoma. I did not purchase a new trike at the time since I have the extended warranty, however when I do purchase a new Harley, I will be making the drive/ride.

The overall experience with the team at Duke City was amazing! They were professional and knowledgeable and able to work out the perfect deal for us!! We will refer all our family and friends to Duke City!!

This was a good experience

Everyone at this dealership is welcoming and friendly. Great experience!

Big will and Dario were hella dope. Walked in expecting to look around and nothing more. Ended up walking out with a brand new 2k19 iron. Big will and Dario helped tremendously. Everyone I was introduced to was very cool and welcoming. Super humble staff. 10/10 would recommend this store to anybody

Broke down in Gallup called and talked to Chris the service manager,told him would try to have bike there by 6,found transport arrived little after 5 they took bike in diagnosed and fixed the problem on the spot,Gary the tech was just as great as Chris, we're back on the road in no time highly recommend.

I WAS PASSING THROUGH AND SHIFTER HAD SERIOUS ISSUES! I WAS TAKEN CARE QUICKLY AND THEY HAD ME BACK ON THE ROUTE. ROUND TRIP FROM CALIF AND ON MY WAY HOME THANK YOU

JJ and Jason were amazing through the entire purchase process. JJ went above and beyond to keep us comfortable and happy during the long wait for purchase & finance processing. The only bummer was how long we had to wait to get in to see the finance person, Jim. With as much business as you are doing, you only had two people to process the financing, we had to wait a long time for our "turn" (about 2 hours).

Overall, our experience was exceptional and I give extra kudos to JJ for his personalized support. Much appreciated!!!!! We are traveling from California, across country, and the dealership made our trip more enjoyable by making our experience getting a new motorcycle easy and seamless.

I'm from Iowa and my motorcycle broke down in Colorado. Mile High Harley in Denver said they wouldn't even look at my bike for 2 weeks. I ended up trucking my bike to my parents' house in Belen NM and started wrenching. I came in to buy a replacement stator and oil. I believe opening time was 10:00. I asked a guy that was going in and out what time you opened. he asked what I was needing and he worked in the parts department . It was only about 9:30, but he brought me right inside and helped me get the parts I needed to get me back on the road. The other employees were having a morning meeting. I was very impressed with talk about customer service and things they could work on to be better. I work for a company with very similar beliefs and it was nice to know that I was dealing with a dealership with the same values as mine. I don't remember the guy's name that helped me, but I wanted you to know that I felt like I was treated like family when I was there. Thank you. I was in on 6/18/2018

First time buyer of a Harley Davidson. Very good experience. The customer service experience was top notch. Everyone I dealt with were very polite and very professional in every way. Thank you!

Paul was great in helping me along the process of selection to purchase.

Pulled in @ 4:50 coolant pump had blown a fuse. Pulled out @ 6:00 with a new pump and a clean bike. This is a excellent dealership. Everyone from the sales people to the mechanics go out of thier way to help you.

I want to recognize Josh Gallegos in Service for his expert advise on a situation I encountered with my motorcycle. Recently I upgraded my entire sound system to include another set of stage II Speakers. The set up included an additional amplifier located in my saddlebag. (Side Note) - Though everyone knows I'm extremely bias when it comes to Master Mechanic Antonio - my audio upgrade install was flawless - GREAT JOB)

OK, Back to Josh. At the start of the riding season I was getting ready for my heavy duty bike wash, which includes Saddlebag removal. I was at a loss on how to remove the amplifier plugs without breaking tabs. I contacted Josh at the dealership and he immediately walked me through the process. I even sent pics of the plugs to be sure of the process I needed to perform. I was successful in the removal with his guidance.

This is above and beyond the contractual scope of anyone's contract at Harley Davidson. His type of customer service cannot be taught in a classroom but is a character characteristic of wanting to help someone. These are the type of people I hope the dealership will continue to seek out and hire for any new positions. Please Thank Josh again for me for his above and beyond actions with helping me perform my task. Actions of this type keep me patronizing at Thunderbird.

After a "situation" happened regarding service to my bike, the General Manager, Karen Henz, was excellent and very sincere in handling the matter! Thanks Karen!

I had a great experience! They recommended a bike, but sold me what I wanted!

I was treated like they knew me for years. I LOVE MY NEW FATBOY!

We were passing by and stopped in on Monday May 30th. When we first pulled into the dealership we noticed they for closed for the holiday. But to our surprise the side door was open and a gentleman asked if we were returning the rental bikes. Told him that we were from Wichita,KS that we work for ALEFS Harley Davidson. We didn't know if we could just leave cash for a POKER CHIP. HUGE THANKS goes out to PHILLIP for letting us in and picking up a couple poker chips. Not only did he let us in when they were closed but he gave us the chips. Thank you very much we will be back!!! Also lunch was great at Ricon the green chili beef burrito was great. Thanks again Phillip!!

Just Recently had the High Capacity Oil pan installed on my bike. I was able to leave my bike for the procedure to be performed. I am extremely particular with who is assigned to perform their magic on my bike. Master Mechanic Antonio is the only person I prefer to perform on my bike. This is the architect that created the flawless engine and accessory work during my involvement with the Biker Build Off event.

He is a talented young mechanic that has a gift in his field. The magic he performs on motorcycle cannot be taught in a classroom or a shop. His talent is celestial . My total experience with the entire dealership is now going on three years and I am greeted and treated like I have purchased a bike every day. TONS OF ENERGY IN ALL DEPARTMENTS. Joaquin Martinez, Dustin Hugh's, Marcia Wheeler, Phillip in clothing treat me great me as if I'm part of a family and it's never fake. I spend a great deal of time still asking questions about parts and how to put one more item on my bike. The entire parts department makes me feel like I have been a Harley owner for the past 20 years. Always going the extra mile to answer a question and not making the customer feel stupid,,,,,even when the customer's question lacks any information needed to find the part. Thank you Thunderbird for a continuous wonderful experience

I bought a 2015 Free Wheeler and traded in a 2011 Street Bob for it. The process was good and my salesman was informative. I did get them to negotiate with me but was surprised at how much more the color options were. I did get a wind shield, sissy bar and luggage rack with the bike. I wanted the crimson gold but settled for the vivid black as there was a 400.00 addition for the color. I love the Trike and got it so my wife would ride with me. After the test drive she was elated and felt comfortable on it. So away we went. I thought I would miss the two wheels but the Free Wheeler is a beautiful sports trike and was so glad that Harley came out with it. We have taken it on several rides and love the way it rides. We plan on some longer rides this year and being retired I use it a lot as the second vehicle.

Outstanding sales purchase experience. Jon Scott, Hector in finance and Darcie in processing all did a great job.

I'm very pleased with the service that Jesus Chavez gave me, I called him to let him know about the service at duke city They had rejected me twice all they wanted was 3000 down wouldn't even take a look at my trade. When Jesus heard What they had done he said to come see him, I thank thunderbird for the service I'm very happy and I will recommend anyone who's looking for a nice bike to you. Once again Thank You.

The sales staff is top notch they made me feel very welcome and they heard what I had to say as far as looking for my new ride just wanted to say Thank You

Bike Serviced at Thunderbird Harley Davidson. From the first person I encounted to process my bike, Josh, to the ladies at the check out desk, I am treated lke a Rock Star every trip. I bought my bike July of 2014 and the entire staff still treats me like I bought my bike yesterday. Wonderful staff and my bike is serviced by one of the most talented machanics I have every met. Antonio knows exactly what my bike needs and great suggestions for my future. Also, the service did not wait for me to recieve my recall notice and took care of the recall issue immediately...AWESOME. The customer service at the entire dealership is always helpful and friendly. I am extremely pleased with my current bike but If I decide on a second bike I will be seeing Joaquin for my purchase!!!

We had such a fabulous experience with Jerry and your rental department this past week that we had to comment.... Jerry went out of his way to make sure our bikes were ready and worked with us at the last minute to adjust to rental time frame. He is a joy to work with and made the whole rental and return process simple, painless and FUN. We will be back !!! Thank you Jerry and Thunderbird HD.

Me and some of my brothers had to come to town for a funeral. With bike break downs, rentals and sales everyone went out of their way to help acomidate everyone. Ashley and Melinda especially were helpful and it's nice to go to a dealership that was interested in helping people on the road instead of just trying to sell you the latest do dad.

I became a member of the Harley family 25 July 2014. Since that day and before, the entire dealership has made me feel like family. Everyone is very helpful. Sales people keep my options open for future purchases. Clothing always finds the right piece for me. Parts is always helpful and supportive and finally Service treats my bike like they own it. Jauquin, Russel Frye, and Chris always stop for conversations and make sure me and the wife are always taken care with class.An overall Out*******standing Service from everyone.....Every Visit.

I love this place.Aubrey Tucker

Oh I forgot Josh! How lame of me..Josh was on it the whole time of my service. He called me back and kept me informed of what was needed for the service. A big shout out for Josh!!! 5 STARS for Josh too!

I recently had my trike serviced at Thunderbird. I must say the service folks did a 5 star rating. A big shout out goes to Tigger who picked up and delivered my trike. Kathleen at the service counter who helped with scheduling of all my service needs and answered all my questions. Marcia for ordering the headlights to arrive in time for the service. Hector who made sure I had another service plan since I was on my last service on the plan package I purchased when I purchased the bike. And a BIG shout out for Gary who did the service. The trike rides/drives like a dream. And last but not least Karen for always checking to make sure I have a great experience. 5 STARS to all of you!!!

Back in July my father had an elective heart surgery at the Heart Institute. Things didn't go so well and we lost him July 10, 2014. I live in Roswell, NM and rode my motorcycle to Albuquerque to be with him. I ended up staying longer than expected. I started to have problems with my 2014 CVO Breakout so I took it to Thunderbird. They could not duplicate the problem, but that didn't stop them from helping me. The service department manager at the time did some research and found out there was a problem with a few of these bikes. He not only fixed my bike within record time, he called a hotel nearby and got me a discounted room. They also took me back and forth to the hospital to see my father.

THESE PEOPLE ARE NOT ONLY AWESOME THEY ARE ANGELS!!!

This is my third bike from Thunderbird and my first new bike! As always the sales and finance experience was awesome, the crew bent over backwards to make the deal happen. The parts and service crew again were incredible making sure my new accessories were installed quickly so we could take delivery. Over the next couple of days I stopped by with questions and as always I was taken care of quickly and professionally. Finally a week later as we were getting ready to go on vacation with our new bike, it broke down. The service team (special thanks to Thomas Meeks) jumped in to action to get our bike repaired and save the day. You guys rock and because of this you have a customer for life!!!

On June 2nd, my son and I stopped in to inquire about an oil change. We were just passing thru on our way back to Alberta Canada. Not knowing fully about the way your service dept. works we parked, went in side where we met Jerry. We explained that we were just passing thru, could he help us. We were told to park in the line up, where he took our information, then showed us the waiting area along with the store. The young ladies in the clothing department were quick to offer help with our purchases, the sales team took some time to talk, showed interest in who we were. Our service was done in a timely fashion, the bikes were road tested then washed, Jerry made a point to come tell us his shift was done and that the others in service would be there to help us. Now that we are back home again, when people ask about our trip, one of the discussions is about your dealership and how great we were treated. If our travels ever put us back in your town we will be back if for no other reason than to buy a new t-shirt. Keith & Josh Surette.

Spruce Grove

Alberta Canada

Love your dealership. First of all, it is big. Lots of bikes and lots of clothes and accessories. I've been to a lot of Harley dealerships and this one is definitely set up right. This place was also staffed well with plenty of sales associates who were extremely friendly and helpful. My wife and I had made our first trip to Albuquerque (from Cleveland, Ohio) and decided to rent a bike while we were there. Bailey in your rental department was very friendly and helpful and made that experience very pleasant. The bike and ride were great too. I highly recommend renting from them. Of course we also bought shirts and stuff too. And the girls in that department were also very friendly and helpful. We will be coming back to Albuquerque again and will definitely return to rent and buy more stuff. Great experience!

Had to write about the bike I just bought from Thunderbird Harley. Carl and Raleigh gave me top notch service from my very first phone call to them. Can't say enough about these two guys not to mention the entire crew at this shop. HIGHLY recommend them if your looking for a bike. I'm from Colorado and the bike I purchased was a pre-owned 2007 Big Dog Mastiff. I had a bad experience with a bike I purchased from a shop in Kansas and without even having to ask, Carl and Raleigh took it upon themselves to make sure this bike purchase was completely different and it was. Even though I was buying a bike that wasn't one of the famed Harley brand. Myself and my family were treated with the red carpet treatment from the time we drove on the lot and everyone we dealt with was happy, friendly and made us feel welcome. I didn't want to leave! Needless to say that the next time I'm in the market for a bike I will make this trip again!

U guys are amazing...thanks for the hospitality....see u again if we pass this way.

U guys are amazing...thanks for the hospitality....see u again if we pass this way.

2014 Street Glide Special

What a great staff!

Everyone I came in contact with seamed to really love there job. It was a real joy to do business with you. Thanks to every one I met and to all I will meet in the future. Even though I live three hours away I will take the time when ever possible to do business with you. I have shared my experience with dozens of people and just getting started. One person has already called about a possible purchase of a new bike.

Thanks again to all

MDH

Tbird showed the Harley brotherhood spirit, receiving and holding our bikes after shipping from Virginia, and again on the way back home.Thanks for helping us make a legendary ride through the southern rockies!!

We (6 bikers) shipped our bikes to Thunderbird HD from Virginia Beach, so that we could ride the southern Rockies over vacation. Thunderbird HD did an outstanding job accepting / unloading our bikes and had them ready to ride when we arrived at the dealership from the airport. After finishing our week long ride, they really made us feel welcome getting our scoots prepared for the journey back, fantastic customer service in parts replacing some broken headlights, and provided a complimentary shuttle to our airport hotel. We (NBTF Va Beach Chapter) HIGHLY RECOMMEND Thunderbird Harley Davidson for exceptional customer service and friendly staff that exceeded our expectations! Thanks again!

Tux

Myself and 5 others had our bikes shipped out to Thunderbird HD for a one week ride. The bikes were dropped off at the dealership by the shipping company, we went for our ride and then dropped the bikes back at Thunderbird for pickup again. Thunderbird bent over backwards to support us. The bikes were ready for us when we arrived in Albuquerque and when we dropped them off again the staff was incredibly friendly and supportive. They took great care of us and even drove us down to our hotel when we were finished. Tigger was especially helpful and handled the driving down to the hotel. This is a great dealership and anything I do with a motorcycle in that part of the country will go through Thunderbird HD. Phil Hurni

My name is Ross C. Marquez I took my 1995 Ultra Electra Glide for a reman engine on 4/6/2013 I got the Bike back 6 weeks later Had a couple of oil leaks and some lose bolts here and there. BUT Thunderbird Harley took care of these things they even came to my home in Grants NM. to get the Bike and delivered the bike NO QUESTIONS NO B.S. THEY HAVE GONE ABOVE AND BEYOND to keep me happy Customer THE REPS Tim,Ryan,Josh, Mondo, and Couple of that can't remember there names have been GREAT!! And the job on the motor also is GREAT the bike runs great Happy with the over all performce Thunder Bird Harley has a very Good Staff..I have been braging about Thunder Bird TO ALL my friends and Strangers SO agian Thank You ALL Ross C. Marquez

My 2012 HD Trike was towed to your shop after breaking down on I-40 east of Santa Rosa on May 28. Your service rep, Burns Forsythe did an OUTSTANDING job to make sure the Trike was secure and that I got to motel that night. He went above and beyond my expectations over the next several days to diagnose the problem and get the Trike fixed. Unfortunately they had to order a new engine, so I returned to Tucson on Thursday but Burns has kept me informed on the progress of the repairs. He is an outstanding representative of your company and you are very lucky to have him as an employee. I have spent close to $50,000 at Tucson HD over the last 2 years and get no service at all form those people, I came to your shop as a total stranger and was treated like royalty. What a difference! I wish your company would buy the dealer-ship here in Tucson so we could some great service like you provide to your customers in Albuquerque. Thank you for your great service, you have made a bad situation bearable.

Jim Spencer

ph:520-885-2611

Tucson AZ